About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  To USA, the free standard shipping takes 5-10 days, for the rest of the world it takes 7-14 days, maximum 20 days of shipping.
  Each package is with its tracking number and gift

• If there will be any extra tax?

  When you receive your order their might be extra tax depending on different countries.
  Most of the order will be shipping from China and Sweden. Usually fast delivery with EMS won't have tax.

• Do I need to pay extra shipping fee for heavier items?

  Yes, our shipping fee is depending on the weight. For standard delivery for small items it costs from $5 (for USA) $10 (rest of the world). If your item is larger and heavier like shoes or jacket, the shipping fee is higher.
  Paying the exact shipping fee is important so we can keep the item price as low as possible, not like other shops to added shipping fee on the items.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.